Thursday, February 28, 2008

4.25 - The One with the Customer

A few posts back I introduced you to notalwaysright.com. Here's a post from it that brings back memories...

Me: “Thank you for calling The UPS Store, this is Rick speaking, how may I help you?”

Caller: “Yeah, hi. I need to find out how much it will be to send something to Iowa.”

Me: “I’d be happy to get you an estimate on shipping. Could I get the dimensions and weight of the box as well as the ZIP code of the destination?”

Caller: “Yeah, it’s probably about 10 pounds, and about this big.”

Me: “Well, I need a ZIP code for the destination, but you didn’t really give me the dimensions of the box.”

Caller: “The ZIP code is 51365, and it’s about this big.”

Me: “Ma’am, I can’t see your hands, so you’ll have to give me some sort of numeric dimension to work with.”

Caller: “Oh, let me get a ruler–” *click*

Me: *sigh*

Customer in the store who overheard the phone conversation: “Are you serious?!”
...funny thing is...it happened ALL the time

1 comments:

Rick White said...

Hey, that's mine! :-) Glad you liked it. Yeah I was pretty dumbfounded.